Oh my, my IM is down. Two technology companies are having a spat and their customers wish they?d just get over it. Tencent based in Shenzhen and Qihoo 360 based in Beijing seem to care more about warring among themselves than servicing their clients.
The instant message service QC of Tencent and the anti-virus software 360 Safe are at the center of the conflict. Tencent shut down the messaging service for clients who had 360 Safe installed, saying it affected the normal functioning of QC. A pop up screen told QC users that Tencent could not guarantee the safety of their service if 360 Safe was also installed.
The two month old battle accuses Qihoo 360 of slander because they allege QC leaked users? private data. Tencent retaliates with accusations of business foul play. Qi Xiangdong, president of Qihoo 360, warns of a potential outbreak of viruses for Tencent?s customers who are unable to run their 360 Safe software. Qi says: "Our 360 Safe services are eliminating about 60 million Trojan horses daily for Chinese Internet users. If they uninstall 360 Safe, the scale of these virus attacks will be beyond imagination."
Tencent?s QC claims one billion users in China. The company?s website claims that their success is based on putting their users first ? ah, that must be why they turned off their messaging service. The service provides text messaging, video and voice chat, and online [offline] file transmission. It is Windows XP, Vista, Linux, and Mac compatible. In another move, this June Tencent signed a Memorandum of Understanding with Cisco to construct a one-stop, interactive enterprise platform based on Cisco Unified Communications.
In 2006, Qihoo 360, a user-generated content [UGC] search engine, raised US $25 million in the initial close of a Series B financing led by Highland Capital Partners. In 2007, the company launched its permanent antivirus software. They aim to protect gamers and internet users from Trojans with 360 Safe. This June, Qihoo 360 claimed to serve 300 million plus users.
It?s not the first time Qihoo 360 has crossed swords with another technology company. In August, 2010. China’s largest search engine, Baidu, sued Qihoo 360, the Chinese online security software developer, for unfair competition. Previously, Qihoo 360 had accused Baidu of defaulting-profit sharing.
The big guns, the Ministry of Industry and Information Technology and the Ministry of Public Security, have been called in to help settle the Tencent/Qihoo 360 dispute.