IPC Keeper Live provides reassurance and support when your PC goes thunk. A real live person will walk you through solving your problem via live chat or direct phone conversation. They help with security, cleaning, and optimization.

Ilias Melikov is one of the communications experts from KromTech the company behind PC Keeper Live

PC Keeper Live can remotely connect and diagnose your PC?s difficulties and give you a non-technical explanation of what?s wrong. Fixes are sent back to you in the form of a program they claim you can run with one click to resolve the issue. PC Keeper Live comes with a person inside. That support person will give you instructions if you are unsure what to do. If your problem is not run of the mill, their lab will review it and prepare a personal fix for you with a detailed explanation.

The company originated serving Mac users in 2010 and now have 25 million users according to Melikov at CES. Reassuringly, PC Keeper is a Gold Microsoft Certified Partner. The service is available 24/7 in 18 languages world wide. They certainly seem like a legitimate company and from what it looks like on unbiased reviews across the web the general consensus is that they do deliver a fairly good service, although more skilled users will most likely have no use for such a service.

Check out their unique video that oversimplifies how their product works for the masses:

PC Keeper Live costs $59 for the 13-in-1 protection package, but on-line a CES special is $39 until January 14, or if you were lucky enough to stop at their booth at CES you could pick up a get-it-free coupon to introduce users to the PC version.